Temenos T24 Transact & Other Temenos Products– First Line Support & Managed Services
Masaref delivers comprehensive First Line Support and Managed Services for Temenos T24 Transact and the broader Temenos product suite, ensuring high availability, stable operations and continuous optimization for our banking clients.
What We Provide
- First Line Functional & Technical Support, including incident logging, classification, initial diagnosis and rapid resolution to keep bank operations running smoothly.
- 24/7 Monitoring & Issue Management, covering core banking, channels, integrations, batch performance and COB efficiency.
- Banking Process Expertise, enabling our team to quickly identify root causes, propose corrective actions and minimize service interruptions.
- Managed Core Banking Operations, covering daily routines, COB supervision, EOD cycle optimization and system housekeeping.
- Release & Patch Management, including deployment of Temenos fixes, environment validation and impact assessment before production rollout.
- Performance Tuning, ensuring faster processing, stable response times and optimized database and TAFJ/TAFC performance.
- Seamless Integration Support, across Temenos IRIS APIs, T24 Services, FCM, AA Lending, Payments, and digital channels.
- Proactive Maintenance, with continuous health checks, monitoring dashboards, and early detection of anomalies.
Why Banks Choose Masaref?
- Certified Temenos Expertise. Our team combines deep functional, technical and DevOps knowledge across T24 Transact, Infinity, AA Lending, Payments, FCM and more.
- Proven Track Record Across MEA. Masaref supports leading banks in Libya, Egypt, Yemen, Sudan, & Djibouti.
- Fast Resolution Times. Issues are handled by specialists with real hands-on T24 implementation experience, not generic support agents.
- End-to-End Ownership. From incident management to deployment of fixes and continuous improvement, Masaref ensures smooth and predictable operations.
- Reduced Operational Cost. Banks benefit from expert support without the need for maintaining large internal teams.
Supported Temenos Products
- T24 Transact (TAFJ & TAFC)
- Temenos Infinity (Temenos Digital)
- Temenos Analytics
- Financial Crime Mitigation (FCM)
- AA Lending & Islamic Suite
- Temenos Payments
- IRIS / API Gateways
- Data Extract / DW Tools
- ATM Frame work.
Value Delivered to Banks
- Higher system uptime.
- Faster problem resolution.
- Reduced operational risk.
- More stable COB/EOD.
- Improved audit readiness.
- Predictable and optimized cost.